Last updated: 2026
This Refund & Cancellation Policy explains how cancellations and refund requests are handled for services purchased through ChongzyStore.
Customers are responsible for providing the correct MLBB User ID, Zone ID and other required information when placing a recharge order.
Once a recharge has been successfully processed, cancellation or refund may not be possible because the digital service may already have been delivered.
If incorrect information is provided by the customer, such as an incorrect User ID or Zone ID, ChongzyStore may not be responsible for the resulting issue.
Customers should carefully verify all information before submitting an order.
If payment has been successfully completed but the requested recharge cannot be delivered because of a technical or service-related problem, the customer should contact ChongzyStore with the relevant order details.
The issue will be reviewed and an appropriate resolution may be provided depending on the circumstances.
If an order remains pending because payment was not successfully completed or verified, the customer should not make repeated payments without first checking the existing order status.
If a customer believes that the same order was paid more than once, they should contact ChongzyStore and provide the relevant transaction information.
Duplicate payment claims will be reviewed before any applicable resolution is provided.
MLBB account purchases are handled directly through communication with ChongzyStore.
Customers should review the account information, screenshots, price and other available details before completing an account purchase.
Once an MLBB account transaction has been completed and the account has been transferred or delivered, cancellation or refund may not be available except where ChongzyStore agrees otherwise.
Refund requests should include sufficient information for ChongzyStore to identify and review the order.
Refund requests associated with fraudulent activity, unauthorized transactions, false claims or payment abuse may be rejected and may result in account restrictions.
If a refund is approved, the actual time required for the funds to appear may depend on the payment provider or financial institution used for the transaction.
ChongzyStore may update this Refund & Cancellation Policy when necessary. The latest version will be published on this page.
For refund, cancellation or payment-related questions, please contact ChongzyStore using the contact method provided on the website.
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